We strive to ensure your satisfaction with every purchase. If you need to return an item, please follow the steps below:
1. **Notify Us**: Send an email to help@bibishoes.co.uk to inform us about your return. Make sure to include your order number and the reason for the return.
2. **Receive Your Return Label**: After notifying us, we will send you a return label with a QR code via email. Please check your inbox for this document.
3. **Return the Item**: Take your item and the emailed return label to your local post office. The staff will scan the QR code and assist you in handing over your item.
4. **Refund Processing**: Once we receive the returned item, we will process your refund. The funds will be returned to your original payment method within 3 to 4 working days.
If you have any questions or need further assistance, feel free to contact us at help@bibishoes.co.uk. Thank you for shopping with us!