Refund policy

Thank you for trusting Bibi with your purchase. We hope you love the shoes you have selected!

We operate a super simple returns process:

1. Notify us of your return via email

2. We’ll send you a QR code.

3. Take your packaged item to a post office.


Return process 

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt we provided at purchase and you'll need to use the same email address you used at checkout.

Read our returns policy for more information. 

How to Submit a Return Request:

  1. Click the profile icon in our store's menu
  2. Log in to your customer account by entering your email address and clicking "Continue"
  3. Check your email for a six-digit verification code and enter it on our website
  4. Click "Request return" for the order you want to return
  5. Select the items you want to return (if your order has multiple items)
  6. Choose a return reason and add any notes
  7. Click "Request return" to submit

Once we approve your return request, you'll receive an email with shipping instructions and a return label if needed. After we receive your returned items, we'll process your refund.

If you experience any issues please contact us at help@bibishoes.co.uk and we help with the return process. To expedite this process, please attach a photo of the item in question that clearly shows it is in original packaging and with tags intact, and quote your order number. 

You can always contact us with any questions regarding returns.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns for gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know when the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 3 to 4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at help@bibishoes.co.uk